Ans. Yes, it’s necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as –
• You can make a purchase by only providing your email ID rather than filling necessary details each time.
• Manage your account details, address book and email preferences.
• You can track the delivery status of your order(s).
• You can view the entire history of your past orders.
• You can subscribe to our weekly newsletter to stay updated on iJuels new offers and new products.

Ans. Please go to the login page and click on Forgot password. You will receive an email on your registered email id with instructions on creating a new password.
Or
If you have forgotten your password, ‘click here’ to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.

Ans. Click on the link “My Account” visible on the upper right hand corner as well as the bottom right My Account Section of every page of our website and follow the instructions. Once done with the registration you become our esteemed client to enter into the exquisite world of Sparkling Drop designs. We shall take care of all your needs from there on!

Ans. Subscribe: To start receiving our alerts, all you need to do is sign up with us. Just enter your email address, choose a new password and it’s done! You will receive email alerts on our latest offers and promotions.

Unsubscribe: The usual way to do this is click on the “Unsubscribe” button at the bottom of each marketing email.

Ans. Shopping at iJuels is easy.
Once you have chosen what you’d like to buy and the size, you just click on the button send enquiry with your required specifications or customization details and thereafter receiving your order enquiry we will contact you back within 12 working hours and then we can finalize your order over email or call and start the processing accordingly. You can easily pay for your order via PayPal or Direct Bank transfer. In case of emergency you can speak to our customer service agents. You may also choose to chat with us or simply email us at info@ijuels.com and we will get in touch with you and would be glad to assist you with the order.

Ans. If the order has not being processed out, please contact our customer service team and they will assist you with almost all your queries.
In case the order has been put for processing or shipped, we would not be able to cancel the order.
You can directly write to us on info@ijuels.com.

Ans. All orders will be dispatched within 5-7 business working days from the date of payment. We will inform you, if and when your order is delayed due to any reason. Please note that weekends and government holidays are not counted as business working days.

Ans. Don’t worry! If the delivered product is not up to your expectations, we will be more than happy to make it right for you. Please get in touch with our customer service team within 3 days from the date of delivery of the product and they will be happy to share the available product options. You may also take full refund for your order. *(conditions apply)
Please Note: While we make every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen´s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may appear smaller or larger than their image displayed on the site.

Ans. No direct Payment is available on our website as it’s not a ecommerce portal. But for your orders can simply pay via various available options as noted below:
Domestic Orders (Within India)
• Debit card – Visa/MasterCard/Maestro
• Credit Card – Visa/MasterCard and also American Express
• Internet Banking
• Cheque/DD
• PayPal
• Paytm
• Cash
International Orders (Outside India)
• Internet Banking
• PayPal
• Direct Bank Transfer

Ans. Yes! We ship all over the world. Shipping charges apply for orders outside India. Also, there may be restrictions on certain products to be sold outside India. Please confirm the shipping options availability for your destination Pin code before placing the order.

Ans. We will not provide your personal information to any 3rd Party in any circumstances unless legally forced to do so.

Ans. Yes, you just need to book an appointment by call or e-mail.

Ans. We can deliver International order through UPS, FedEx, EMS, Speed Post, Airmail Post Parcel, Air Freight, Sea Freight Etc. as per your instructions.
Please note that there may a difference in price and delivery time for each service.

Ans. Yes off-course, you can share your custom order requirements with all the related details and specification via email at our registered email id info@ijuels.com and accordingly we further discuss the details and confirm the order accordingly.